Security management relies on timely access to information. Yet for most security departments finding information is a labor intensive, hit-and-miss pursuit that finds employees endlessly combing stacks of reports, logs, and lists in an attempt to find something meaningful. ACE Casino Security Software takes the guesswork out of security management by providing a central data store that gives you quick access to pertinent information. Any information entered by a dispatcher or security officer is instantly available to you for use in risk management or crime analysis. For example, if Table Games is complaining that the security department is taking too long to do fills, you can check the validity of the complaint by generating a report on all fills over a given time period and comparing it to the average time it takes a security officer to perform this function.
Bringing accountability back to the organization
To protect or expand its operating budget, a security department must justify its existence. ACE Casino Security Software brings a new level of accountability to your organization by allowing you to look over the shoulder of your employees and accurately measure their overall effectiveness.
Managing customer satisfaction
As a security manager or director, your job demands that you be proactive about increasing overall customer satisfaction at your casino. Security is often the first face that customers see and the first place they go when there’s a problem. While a courteous manner is critical for success, it’s also important that your customers feel appreciated when things aren’t going well for them.
Historically, Table Games understands the value of a proactive approach to customer satisfaction. If a customer has lost a lot of money, the pit boss is quick to reduce the sting with a comp for a meal or a room.
ACE Casino Security Software makes your organization more proactive about customer satisfaction by ensuring that both officers and lost and found clerks provide regular status reports to customers. The extra attention lets your guests know that they are valued.
