Computer Aided Dispatch

The communications dispatch center is at the heart of daily law enforcement.

Dispatchers are responsible for the input and retrieval of crucial information that can protect the lives of officers and citizens. Dispatchers frequently operate under stressful crisis conditions, which is why Alliance provides multiple ways to work with the system. Alliance provides a complete command line interface, full mouse functionality, and a complete set of data masks and function keys that allow each dispatcher to choose which method they will use to operate the system.

The Computer Aided Dispatch (CAD) module in Alliance PD Central is called the Event Desk. The Event Desk is the center of the Alliance system since it is the originating point for most vital public safety data. A highly integrated work environment for locating critical information quickly and efficiently, the Event Desk is designed to reduce stress and minimize input errors. It employs a complete set of automated tools that free the dispatcher to do their job effectively rather than struggle with obscure commands.

Features Include:

  • Flexible design allows dispatchers to use Alliance Computer Aided Dispatch to suit their preferences. Command Line, Mouse Clicks or Keyboard shortcuts can be used.
  • Almost unlimited screen and monitor configurations. Components of the Computer Aided Dispatch screen can be resized individually, detached from main screen for display as a standalone window within the same monitor or on a different monitor. These preferences will follow the dispatcher. If the dispatcher logs in from a different location or workstation, the dispatch screen will look like the screen from the last location.
  • Runs on Windows XP/Vista/7, 8 and 10.
  • Incidents, events and units are color coded to indicate status, availability and other relevant information. This allows a dispatcher or monitor to instantly get a snapshot of the agency’s status.
  • To reduce errors and data entry time, Computer Aided Dispatch (CAD) provides access to inner-departmental data, using automated lookups wherever possible.
  •  Rapid data lookups for internal department data (persons, associates, events, vehicles, addresses) is realized by the advanced “indexing” of the relational database engine. Data lookup tools have been designed for flexibility and clarity, including the employment of Soundex coding to match persons despite input errors, and flexible Match tools to search persons by descriptors, MO, or Hazards/Notes content. Similar tools are available for tracking vehicles. If hazards exist for an address, the most critical hazard is immediately displayed in a high-profile red box on the Event Desk. Full address details (owner, alarm, business, location data, additional hazards and related events) can then be viewed with a single keystroke or button click.
  • Alliance allows full access to NCIC/NLETS data. Utilizing the NLETS/Access automated request tool, dispatchers can process a full multiple-stage driver’s license check (Driver History, W & W, SRF, etc.) by simply entering a driver’s license and then waiting for the response. While NLETS requests are processing, the Event Desk is fully operational for data entry or lookups with no degradation of performance. Response text returns in a summarized format to facilitate quick detection of critical information. In addition to processing the new NLETS check, internal NLETS records are examined to notify dispatchers when the requested driver’s license or vehicle plate has been run recently by someone in the department, on what date, and for what event or case.