The dispatch center is at the heart of daily security operations. Dispatchers are responsible for the input and retrieval of crucial information that can track personnel and manage critical threats. Dispatchers frequently operate under stressful crisis conditions, which is why the Alliance provides multiple ways to work with the system including command line, mouse and function keys.
Alliance tracks all When the dispatcher creates a record and specifies an incident type, it sets in motion any predefined processes for that type of event. For example, identifying an incident as a “bomb threat” automatically sends text messages or e-mail alerts to key individuals in the organization.
Additional workflow rules can walk the dispatcher through a checklist of questions about a bomb threat, using the responses to trigger other actions specified in your policies and procedures.
Alliance allows you to customize incident types to fit your organizational needs. You can add, delete, and modify configurations as those requirements change.
All incidents and activities are logged in Dispatch by the dispatcher. Entry forms provide predefined checklists, drop-down menus, and error checking to simplify and streamline data processing. Managers analyze the incident history to dynamically adjust policies and procedures.
Crisis Management
Alliance provides the systems to track and manage all security activity from campus traffic stops to full scale crisis management.
Most colleges have bi-annual crisis management training, but that is not enough. When a disaster strikes, chaos will always rule unless each college has a strong contingency plan, as well as a reliable command and control system.
Improved Data Sharing
Alliance will also allow colleges to share critical alert data regarding banned persons with other colleges or locations if desired.
Better-informed decision-making
The database-driven system provides performance metrics on all aspects of the organization—hard data that provides a basis for policy decisions.
Improved efficiency
All tools provided in Alliance are optimized for efficiency to handle small incidents to major incident such as a natural disaster (Bird Flu, earthquake, flood and hurricanes) or active shooter, or an act of terrorism.
A tightly integrated system for locating critical information quickly, Dispatch (Event Desk) reduces dispatcher stress and minimizes input errors.
A simple, intuitive interface and automated tools speed up incident data entry, helping personnel “populate” the database through forms tailored to the current task. Structured workflow and drop-down lists guide dispatchers through a standardized entry process, eliminating errors and ensuring accuracy.
Instead of struggling with obscure commands and relying on guesswork, your personnel work at peak efficiency.
