SUPPORT: Overview

Overview

Cyrun™ is dedicated to providing timely and knowledgeable support to our customers. Our commitment doesn't end with your purchase of a Cyrun system.

Crisis Support

Cyrun's technical support staff is available 24/7/365 to help you resolve critical problems.

General Support

Technical support for operational questions and noncritical troubleshooting is available from 8:00 AM to 5:00 PM (Pacific time), Monday through Friday.

We can answer most operational questions immediately. If no support engineer is available for immediate consultation on noncritical problems, we'll document the issue and contact you within one business day.

Support Policy

During a support call, a Cyrun support technician can initiate a protected remote-control session via modem connection and troubleshoot your problem directly.

Online Support Center

Customers can visit our secure Cyrun Support Center (https://support.cyrun.com/) to browse our knowledge base for answers and solutions to common issues, report and update support issues, and track the status of problem tickets.